For every purchase made through our online store, the consumer has the right to return the products within fourteen (14) days from the date of delivery. The products for return must be in perfect condition and placed in their original packaging. The return shipping costs are borne by the consumer, except if any of the products are defective.
Without any additional charge, the consumer also has the option to return/replace the products at our premises.
To return the products, the consumer must fill out and include the withdrawal statement in the return package, which can be found here, and contact us via email at info@kaviri-jewel.com. Please note that refunds may take up to 10 business days to appear in your account due to different processing times between banks. Refunds will be executed in the same manner as the payment was made.
Please note that the payment method ‘Cash on Delivery,’ is only available for orders shipped within Greece.
In any case, for better service and faster refund processing, we kindly ask consumers to contact KAVIRI before exercising their right of withdrawal.
In the event of a defective product, our company will replace it with a new one (subject to availability). Please notify us within two (2) days of receiving the products in case you notice any irregularities or damages. In the case of replacement, we will require 5-10 business days from receiving the return to complete the process and dispatch the new product.
All products for return/repair should be sent to the following address:
ΚΑVIRI: Plateia Karytsi 2, Syntagma 10561, Athens, Greece