The Products are carefully packed and sent at the Customer's responsibility and expense via a courier service at the latest within 10 days from the date of confirmation of his order to the place he indicated when submitting his order. Shipments will be made daily, excluding Saturdays, Sundays and holidays. Shipping costs vary depending on the weight of the Products ordered by the Customer and the pricing policy of the contracted courier company.

The shipping time of the Products is subject to a reservation regarding the availability of the ordered items in the Store's warehouses, as well as for reasons of force majeure (e.g. bad weather conditions, strikes, etc.), in which case the Customer will be informed about this by email, in order to inform us if he wishes, under these conditions, to complete his order.

Also, as long as the relevant information is available on the site, the Products can be immediately delivered to the Company's facilities (showroom), upon appointment and relevant consultation.

Our company allows you to pay for your order in any of the following ways:

– Payment via bank account

Discount your order to one of the following accounts of the Banks we cooperate with:

BANK: IBAN ACCOUNT

IBAN: GR8502600250000490202593071

Account Beneficiary: DESPOINA OFIDOU

For all payment orders to another bank (a different bank from the one you make a deposit to us), in Euros or in Foreign Exchange, the costs are borne by the Customer.

If we do not receive your payment within 4 working days from the date you placed your order we will proceed with cancellation and notify you by email. The products of your order are not bound, only when they are paid for.

– Cash on delivery

The products arrive via the company's distribution network or the partner courier company and you pay the price at the time of receipt plus the delivery costs, which depend on the respective courier company's pricing policy (cash on delivery value).

A necessary condition for an order to be executed with cash on delivery payment is that the representative of the call center is in contact with the customer by phone. In case of inability to communicate with the customer, the order will not be executed and will be canceled within 3 working days from the date of registration.

– Use of credit/debit card

In this case you pay with your credit card. Our company accepts Visa, Mastercard, Maestro, American Express, Diners and Discover debit, prepaid and credit cards.

– Payment via PayPal

Payment through your PayPal account, the international payment service.

In any case and in order to speed up the process of sending the products, it is recommended that the CUSTOMER inform the COMPANY of the completion of the payment (sending to info@kaviri-jewel.com a copy of the proof of the bank deposit), so that the COMPANY can check that it has received the notification of the payment of the products ordered and to proceed with the shipment of the products. In the event that the COMPANY is unable to verify the payment details, it has the right not to proceed with sending the order to the CUSTOMER without compensation.

After being informed by the CLIENT about the payment and cross-checking with the bank, the COMPANY is obliged to issue the corresponding tax document (receipt/invoice) and send it to the CLIENT's electronic address (e-mail). For this reason, the CUSTOMER must, when placing the order, fill in his exact billing information (address, name, postal code, contact phone number) or any other information required by applicable law.

All products are subject to strict quality controls. However, if you encounter a problem and the product you received is defective, you should follow the steps below:

Contact us by e-mail at info@kaviri-jewel.com quoting your order number.

Complete the attached Return Form you received with your order.

Place the return form together with the product you wish to return in a secure package.

Call the cooperating transport company and return the parcel to the address Platia Karytsi 2, 10561, Athens, with a charge to the recipient.

Our company will either replace the defective product with a new one (depending on stock) or refund your money. In the case of a replacement, we will need 3-5 business days from receipt of the return to complete the process and ship the new product. In the case of a refund, the amount, even the amount paid by cash on delivery, will be returned to the bank account you have indicated on the refund form.

Note: After the end of thirty days from the receipt of the products worth 50 euros or less, we inform you that the Company bears no responsibility for any damages and damages to the products during their use and is under no circumstances obliged to replace them.