The website kaviri-jewel.com is an online shop for the sale of products and is an online presence of the sole proprietorship of DESPOINA OFIDOU (hereinafter “Company”) with the object of manufacturing gold and silver jewelry, with Tax Identification Number: 153065410, Tax Office. : D’ ATHENS and which is based in the ATHENS area. The following terms of use are intended to clearly state the terms governing the company’s relations with each customer, user or visitor of the online store (hereinafter “Customer” or “User”).
Users/visitors are requested to carefully read and comply with the following terms and conditions governing the use of our online store. In the event that any user/visitor disagrees with these terms, they are asked not to use this website.
The present general terms of use of the online store, which govern the company’s relations with each customer, user or visitor of the online store, have been defined in accordance with the relevant legislation on Consumer Protection (Law 2251/1994, Law 4512/2018), Electronic Commerce (P.D. 131/2003), the Protection of Individuals from the Processing of Personal Data (General Data Protection Regulation (EU) 2016/679 (hereinafter “GDPR”)), Law 4624/2019 as well as with the Decisions, Instructions and Opinions of the Personal Data Protection Authority), as they apply today.
- Information & Products for Sale
The products sold through this website are products of the Company (hereinafter the “Products”). The characteristics and other accompanying elements of these (e.g. indicatively the existence of a guarantee, the identity, any instructions, etc.) of the products sold are available and you can find out about them by following the search instructions listed on this website and selecting (click) name of the corresponding product.
The COMPANY is committed to the truth, accuracy and completeness of the information listed in the online store, regarding the identity and details of the COMPANY and the main characteristics of the products.
The COMPANY reserves the right and is not bound for any technical or typographical errors, made by mistake, oversight or due to force majeure and which it accepts to correct, if they come to its attention.
- Limitation of Company Liability
The Company takes all necessary measures so that this Website constitutes a safe environment for users, providing them with valid, reliable and up-to-date information. However, each user remains fully responsible for evaluating the correctness of the content posted on the Website, regardless of whether it is information provided by the Company or by a third party. Therefore, the Company is not bound and bears no responsibility for any risk or damage (positive/incidental) suffered by the user from the use of the content of this Website or from the inability to provide support services.
The Company makes every effort to provide high quality services, but cannot guarantee that there will be no interruptions or errors.
The Company expressly reserves the right to modify, supplement or delete parts of the individual pages or the whole, or to temporarily or permanently stop without warning.
This Website may contain hyperlinks to third party websites. The Company bears no responsibility for any damages that may arise from users’ browsing of third-party Websites, as they remain fully responsible for the evaluation and use of the content posted on these Websites. The Company reserves the right to remove the relevant links from this Website at any time, at its discretion.
- User responsibility
Each User is free to use the site in accordance with the Law and good morals. The responsibility for the contents of the transactions belongs exclusively to the User. The COMPANY does not exercise any type of correction or intervention in the data transferred by the User. The User must correctly and accurately fill in the following fields: name, address, message, etc. in the online contact forms, as well as in any other part of the site required. The use of the site is subject to Greek, European and International laws and the User agrees not to use our site to violate these laws, not to violate the rights of third parties (individual and social rights), not to insult the personality, nor to violate privacy and in any case not to be contrary to the law and fair and commercial ethics.
4. Pricing Policy – Ordering and Payment Methods
The price of each product listed in the relevant catalogs next to each product includes the 24% VAT. Online store prices may change at any time without prior notice. The CUSTOMER always pays the price, which is indicated in the relevant price lists at the time of ordering. Any payment costs (bank transfer costs, etc.) are borne by the CUSTOMER.
The COMPANY reserves the right to offer its products at a lower price than the price indicated in its relevant price lists. The best price is only valid during the offer period and may not apply to subsequent renewals.
4.1 Methods of Ordering
The submission of an order for Products constitutes a binding offer to purchase the Products in question at the total price indicated when the order is submitted, including VAT, packaging and shipping costs and other applicable charges. So, by selecting the product you want, from any page you can put it directly in your shopping cart by selecting the cart icon. Then by pressing “Complete” in your shopping cart, follow the simple steps to complete your order.
Finally, after you have registered your order, you will automatically be sent a confirmation email with all the necessary information for your order. This means that your order has been successfully registered in the Company’s systems. Otherwise, if you do not receive an order confirmation message, please contact the Store immediately at info@kaviri-jewel.com in order to request that your order be successfully submitted, after first checking “Spam” / “spam”.
At any time you want, you can still see the stage of your order by logging in with the Order Code that will be shared with you on the corresponding site of the courier company we work with.
Other ways to contact:
- through our contact form on the site,
- via live chat on our Instagram page
4.2. Payment methods
For your convenience, you can choose to pay for your purchases with:
4.2.1. Payment via bank account:
Discount your order to one of the following accounts of the Banks we cooperate with:
BANK ACCOUNT IBAN
Bank Name: EUROBANK
IBAN: GR8502600250000490202593071
Beneficiary Name: DESPOINA OFIDOU
For all payment orders to another bank (a different bank from the one you make a deposit to us), in Euros or in Foreign Exchange, the costs are borne by the Customer.
If we do not receive your payment within 4 working days from the date you placed your order we will proceed with cancellation and notify you by email. The products of your order are not bound, only when they are paid for.
4.2.2. Pay on delivery:
The products arrive via the company’s distribution network or the partner courier company and you pay the price at the time of receipt plus the delivery costs, which depend on the respective courier company’s pricing policy (cash on delivery value).
A necessary condition for an order to be executed with cash on delivery payment is that the representative of the call center is in contact with the customer by phone. In case of inability to communicate with the customer, the order will not be executed and will be canceled within 3 working days from the date of registration.
4.2.3. Use of credit/debit card:
In this case you pay with your credit card. All cards are accepted.
Until full payment of the price, the goods remain the property of the company. The credit card is charged at the same time as the order is placed in the online store.
The total value of the basket includes, together with the products, all other charges, such as transport charges, or bank charges, etc.
4.2.4. With payment via PayPal
Payment through your PayPal account, the international payment service.
4.3. In any case and in order to speed up the process of sending the products, it is recommended that the CUSTOMER inform the COMPANY of the completion of the payment (sending to info@kaviri-jewel.com a copy of the proof of the bank deposit), so that the COMPANY can check that it has received the notification of the payment of the products ordered and to proceed with the shipment of the products. In the event that the COMPANY is unable to verify the payment details, it has the right not to proceed with sending the order to the CUSTOMER without compensation.
4.4. After being informed by the CLIENT about the payment and cross-checking with the bank, the COMPANY is obliged to issue the corresponding tax document (receipt/invoice) and send it to the CLIENT’s electronic address (e-mail). For this reason, the CUSTOMER must, when placing the order, fill in his exact billing information (address, name, postal code, contact phone number) or any other information required by applicable law.
5. Method- Time- Cost of shipping
The Products are carefully packed and sent at the Customer’s responsibility and expense via a courier service at the latest within 10 days from the date of confirmation of his order to the place he indicated when submitting his order. Shipments will be made daily, excluding Saturdays, Sundays and holidays. Shipping costs vary depending on the weight of the Products ordered by the Customer and the pricing policy of the contracted courier company.
The shipping time of the Products is subject to a reservation regarding the availability of the ordered items in the Store’s warehouses, as well as for reasons of force majeure (e.g. bad weather conditions, strikes, etc.), in which case the Customer will be informed about this by email, in order to inform us if he wishes, under these conditions, to complete his order.
Also, as long as the relevant information is available on the site, the Products can be immediately delivered to the Company’s facilities (showroom), upon appointment and relevant consultation.
6. Right of withdrawal from distance contracts based on Law 2251/1994 (as amended by K.Y.A. Z1-891/2013) – Return of products
In accordance with the aforementioned legislation, the Customer is given the possibility to easily return the products he has purchased from our online store, without stating any reason, simply because he has changed his mind, within fourteen (14) days of receipt their. In this case, only the direct cost of returning the products is charged.
Please note that returns are only accepted if:
1. Get in touch via the contact form or email: info@kaviri-jewel.com
2. The product has not been worn further than the test.
3. No pieces have been removed from the product or any kind of modification has been made.
4. All the accompanying product such as the box, warranty, operating manuals and proof of purchase are returned, as all of the above are part of the product.
5. If the product comes with a gift, then the gift should be returned with the product.
Please make sure that the packaging of the shipment is safe, so that no damage is caused during its transport, since you are responsible for the returned products to reach us, and you bear your own costs. It is clarified, that is, that the Company is not responsible in case of loss or damage of the product during the transport of the return.
Purchases made with coupons or sent as gifts can be exchanged for other products, but cannot be redeemed for cash.
In the event of a product return, your refund will be completed within fourteen (14) days from the date of receipt of the products.
Returns received outside of our policy will not be accepted.
The eshop return address is: Platia Karytsi 2, 10561, Athens
7. Replacement – Warranty – Return of defective product
For every purchase made through our online store, the consumer has the right to return the products within fourteen (14) days from the date of delivery. The products for return must be in perfect condition and placed in their original packaging. The return shipping costs are borne by the consumer, except if any of the products are defective.
Without any additional charge, the consumer also has the option to return/replace the products at our premises.
To return the products, the consumer must fill out and include the withdrawal statement in the return package, which can be found here, and contact us via email at info@kaviri-jewel.com. Please note that refunds may take up to 10 business days to appear in your account due to different processing times between banks. Refunds will be executed in the same manner as the payment was made.
Please note that the payment method ‘Cash on Delivery,’ is only available for orders shipped within Greece.
In any case, for better service and faster refund processing, we kindly ask consumers to contact KAVIRI before exercising their right of withdrawal.
In the event of a defective product, our company will replace it with a new one (subject to availability). Please notify us within two (2) days of receiving the products in case you notice any irregularities or damages. In the case of replacement, we will require 5-10 business days from receiving the return to complete the process and dispatch the new product.
All products for return/repair should be sent to the following address:
ΚΑVIRI: Plateia Karytsi 2, Syntagma 10561, Athens, Greece
8. Intellectual & Industrial Property Rights
All the content of the online store, the site and its individual web pages, including (all illustratively and not exclusively) the distinctive titles, trademarks, images, graphics, photos, designs, texts, sounds, the interface , the entire presentation (look & feel), the software and the way it is structured, etc. are objects of exclusive intellectual and industrial property rights of the COMPANY and are protected in accordance with Greek, European law, international conventions, as well as the intellectual property of third parties, for which the COMPANY has obtained a license to use for its own exclusive needs and for the operation of the online store.
Therefore, the User is not entitled to:
a) grant, sub-grant either directly or indirectly transfer, assign with or without consideration, the access and/or the use of the above protected rights to a third natural or legal person,
b) allow any third party or natural or legal person to benefit directly or indirectly from the use or functionality of the site,
c) uses the site for the purpose of providing services to third parties, beyond those already agreed,
d)processes, stores, maintains personal data of third parties, without their consent,
e) copy, modify, create a derivative work of the source code, reverse engineer, decompile it or otherwise attempt to extract the source code of the functions and in general of the other software programs that support its operation website,
f) analyze the software programs or technologies that support the operation of the site into their individual parts or interfere with, interfere with or create derivatives based on the software itself or the accompanying material in any form or in any other way and develop or reproduce (in part or wholly) similar software using the site as a template or otherwise, without the written consent of the COMPANY.
8.1. In addition, any software available for loading from this server is the intellectual property of the COMPANY:
i. the use of such documents from this server is limited to informational and non-commercial purposes only or is personal only and will not be copied or placed on another computer network or distributed by other means of communication;
ii. there is absolutely no intervention in the documents. Any other use is strictly prohibited by law and may result in severe civil and criminal penalties. Violators will be prosecuted.
Any copying, transfer or creation of a derivative work based on this content or misleading the public about the actual provider of the online store is prohibited. Reproduction, dissemination, transmission, retransmission of the material, or any other use of the content in any manner or medium for commercial or other purposes is permitted only with the prior written consent of the COMPANY or any other copyright holder.
8.2. In particular, the names, images, logos and distinguishing features that represent the online store or third parties and their products or services, belong exclusively to the COMPANY or the third parties respectively protected by the relevant provisions on the Protection of Industrial Property. Their appearance on the site or other locations should in no way be construed as a transfer or assignment of a license or right to use them.
9. Newsletters / Mailing lists
For the User’s registration in the Company’s Newsletters and the relevant Contact Directory (Newsletters), the User, after completing the required fields to create a customer account, additionally selects the relevant indication of accepting the Company’s newsletters, as and the relevant indication of acceptance of receiving the cart reminder function for products you have forgotten in your cart (Abandoned Cart Reminder). The Company sends newsletters to its users at regular intervals.
You can also register your email in various parts of our online store to receive promotional/newsletters. Signing up to newsletters is done using a “double opt-in” process, whereby you will receive an email upon registration asking you to confirm your subscription. This confirmation is necessary to prevent anyone from registering email addresses that do not belong to them. Your consent to the processing of your personal data for these purposes is deemed to have been obtained upon confirmation of your registration.
By subscribing to the Company’s newsletter you agree to us creating a personalized collection of news, offers and other information for the Company’s newsletter and sending it to you. We may evaluate your shopping habits and searches on our website so that we can prepare a newsletter tailored to your requirements and interests.
The Company reserves the right to delete any recipient from the newsletter lists without justification.
- Reminder for products in your cart:
We point out that in your account, specifically in the personal data settings field, you can activate or deactivate the function to receive reminders in your e-mail (at the e-mail address you have given us during registration) for any products you have left in your cart .
Activating this feature does not constitute a commitment to the product! The product is checked for availability at the time of placing your order and the price configured at
9.1 Opting Out of Receiving Marketing Communications
You may choose not to receive marketing communications from the Company by modifying your options in your user account (“My Account”) on the site. You can also opt out of receiving newsletter marketing communications by clicking the unsubscribe link or following the instructions included in the message. Alternatively, you can contact us using our contact details.
It is not possible to opt-out from certain informational messages that are necessary for the execution of contracts and the operation of our website, including service-related emails & sms messages (eg registration confirmations, customer service information) or information relating to purchases (e.g. order confirmations, order progress, contractual documents, payment processing). You will receive these notifications to the contact information you provide.
We invite you to ensure that these e-mails and sms can reach you and keep them throughout our transaction. It is your obligation, in case you do not receive the relevant e-mails and sms in accordance with the general conditions governing our transactions, to inform us without delay. The administrators of the company make every effort for the smooth operation of the newsletters, however it is always possible that problems of a technical or organizational nature may occur. For any issue that may arise, as well as any related information regarding the operation of the newsletters, please contact us at info@kaviri-jewel.com.
9.2 Messages via contact form
By submitting your message in a contact form to the Company, you accept these terms regarding the use of your email and name by the Company.
The Company undertakes not to use these data for commercial promotion purposes, nor to transfer them to third parties.
10. Accessibility
We recognize how important it is to offer a website that is accessible to all users. For this reason, we constantly try to find solutions for our customers, making their lives easier.
11. Final provisions
The above terms and conditions of use of the website, as well as any amendment, change or alteration thereof, are governed and supplemented by Greek law, European Union law and relevant international treaties. Any provision of the above terms that becomes contrary to the law, automatically ceases to be valid and is removed from this, without in any way affecting the validity of the other terms. This constitutes the entire agreement between the website and the visitor/user of its pages and services and only binds them. The Company may at any time unilaterally modify the content and services provided through this Website, without requiring prior notification of the users. Please check the terms of use of this website from time to time as your continued use will mean that you accept the changes.
Any complaint raised regarding the content and/or services of our website is suggested to be reported to info@kaviri-jewel.com.
If you are not satisfied, it is recommended to exhaust all alternative ways of out-of-court resolution of the dispute (all indicative and by no means limiting: conciliation, Mediation, Judicial Mediation). If this is not possible, any dispute will be resolved by the Courts of Athens.
